Freight Claims Management
We employ dedicated frieght claims managers whos only job is to see to the speedy, efficient and thorough resolution of your freight claims.
Managing freight claims can be, well, a pain in the butt. Anyone who has ever filed a claim before knows that most of them will get denied before they see their day, and the ones that don’t get drawn out and exhaust the claim filer. As a Motus Logistics customer, we’ll process all your freight claims from beginning to end in a highly efficient and focused manner.”
Our Claims Approach
We will process all claims from beginning to end on your behalf, working as a liaison between you and the carrier while providing transparent communication throughout the entire process. We work diligently to resolve all claims within 90 days while keep all parties compliant by following all policies and regulations of customers, carriers and industry standards. In line with keeping the process efficient, we’ll process all checks and ensure parties are paid in a timely manner when the claim is resolved. Customers can always view the status of their claim in the Claim Status Report or by reaching out directly to their dedicated freight claims administrator.
Ongoing Education
While we pride ourselves on our ability to efficiently navigate claims, we’d prefer our customers never had to deal with them in the first place. That is why we put a tremendous amount of effort into ongoing customer education and claims support. We constantly empower all parties with the knowledge of what a freight claim is, how to avoid future damage, and ensure freight claims are resolved. We offer a significant amount of expertise, taking the burden and anxiety away from customers due to the thousands of claims and man hours we’ve put in.
